Tangola Travels Privacy Policy
This Privacy Policy (“Privacy”) explains how Tangola Travels, its affiliates, and subsidiaries (“Tangola Travels”, “we”, “us”, “our”) collect, process, and handle personal information when you book a tour with us, inquire about our services, visit our website, use our mobile app, or receive any related products or services.
We take your privacy seriously and are committed to safeguarding your personal data. Our data protection and privacy practices are guided by this Notice and comply with applicable laws in the regions where we operate. In certain cases, we may provide additional privacy notices specific to certain products, practices, or regions. Any such additional notices are intended to complement this Privacy Notice.
Personal Information We Collect
Personal Information
When you inquire about or book a tour with us, we collect various types of personal information, including:
- Contact Information: First and last name, phone number, address, email address.
- Demographic Information: Date of birth, gender, residency.
- Travel Information: Next of kin, travel insurance details, dietary preferences, emergency contact information.
- Payment Information: Credit card details, billing address.
- Identification Details: Passport information (including a scanned copy, where applicable), ISIC information (if applicable).
Once you have booked a tour, we may require additional information for our booking process:
- Health information, including pre-existing medical conditions, vaccination status, and special medication requirements.
We may also collect personal information about co-travellers whose details you provide during the booking process. By providing their information, you confirm that you have their permission to share it with us.
Call Recording
Calls made to our customer service may be recorded for quality control, training, and customer service purposes. We may collect information such as the caller’s identity, date and time of the call, and the subject matter discussed.
How We Use Your Information
We use your personal information for various purposes, including:
- Booking and Payment Processing: To manage your bookings, process payments, and communicate details about your tour.
- Customer Support: To respond to inquiries, provide assistance, and resolve any issues.
- Personalization: To tailor our services and recommendations based on your preferences and needs.
- Communication: To send you important updates regarding your bookings, promotional offers, and newsletters.
- Safety and Compliance: To verify your identity, assess the suitability of your chosen tour, and ensure compliance with legal obligations.
Data Sharing
We respect your privacy and do not sell or rent your personal information. We may share your data with:
- Service Providers: Third parties that assist us in operating our services, such as payment processors, travel partners, and email service providers.
- Legal Authorities: When required by law, to comply with legal obligations, or to protect our rights and safety or that of others.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard your data. However, please note that no transmission over the internet or electronic storage method is 100% secure.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information, subject to legal obligations.
- Withdrawal of Consent: Withdraw your consent for processing your information at any time.
- To exercise any of these rights, please contact us at: info@tangolatravels.com.
Cookies
Our website uses cookies and similar technologies to enhance your user experience. Cookies are small files placed on your device that help us improve site functionality and understand user behavior. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our site.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Third-Party Links
Our website may contain links to third-party websites. We do not control these sites and are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing any personal information.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons. When we make changes, we will revise the effective date at the top of this document and may notify you through our website or via email.
Data Security
At Tangola Travels, we are committed to keeping your personal information secure. We implement and maintain a range of security measures designed to protect the personal information in our custody and control. Our approach includes:
- Administrative Safeguards: We maintain reasonable policies and procedures to protect against unauthorized access, use, modification, and disclosure of your personal information.
- Technical Safeguards: Our systems are equipped with advanced security technologies, including encryption and firewalls, to safeguard your data during transmission and storage.
- Physical Safeguards: We utilize secure facilities and controlled access measures to protect your personal information from physical threats.
In the event of an actual or suspected data breach, we have established procedures to address the situation promptly. We will notify you and any applicable regulatory authorities if we are legally required to do so.
While we strive to protect your personal information, please understand that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee or warrant the security of any information transmitted to us.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don’t hesitate to reach out to us. We’re here to help!
Tangola Travels
16F, Train Station Commercial Area Building, Xining, Qinghai, China
ZIP Code: 810000
Email Address: info@tangolatravels.com
Phone Number: +86 18194796558
For your convenience, you can also fill out our online contact form here for a quicker response.
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